Returns & Refunds Policy
Returns & Refunds Policy
We have 100% confidence in the products we sell and they are all tried and tested by Harley. We do however understand that sometimes a product doesn’t meet your wants/needs. If that is the case we offer a 14 day full money guarantee, providing that items are returned in the way which they were sent to you, unless of course they are faulty.
In the unlikely event that you wish you to return an item, please complete a returns form online (link to be added) and return the products to us at the address detailed on the form. Please provide a receipt of the postage costs which of course will be reimbursed in full upon receipt of the item(s).
We want to make sure that the returns and refund process is as pain-free as possible which is why we offer a no questions asked refund policy. This is providing that the items are returned to us in a re-sellable state.
All items that are returned for non-fault reasons must be unopened and unused. Toys cannot show any signs of teeth indents or wear. This includes all packaging which must be fully returned undamaged.
Upon receiving your items we will assess the condition of the returns and you will receive an email advising that we have received your iem(s) and are reviewing them.. In the event that a full refund is approved an email will be sent after which your refund will be processed via the route in which you purchased.
A full refund if agreed will take between 3-5 working days to show on your bank or PayPal statements at the point it is agreed.
Whilst we hope that you never have to experience a faulty item, we do understand that things like this do happen and we want to put it right as quickly as possible as your customer experience is our priority. Faulty claims carry the same process as our refunds and returns as per section 1 above.
Under the Consumer Rights Act, you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. This right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you – whichever is later). After the initial 30 days, a refund is not entitled in the first instance, but you still have the right to a repair or replacement
If you which to exchange an item please contact us using the contact form (link to be added) to confirm that we have stock of what you require. Once confirmed please complete and exchange form (link to be added) and return the items to us. The return is your responsibility until it reaches our warehouse so we advise using sufficient packaging and sending via a tracked service. We cannot be held responsible for items that go missing in transit. We cannot refund postage costs in this instance.
Change or Cancel Your Order
Unfortunately, we are unable to make changes to an order once it has been placed. If you do change your mind then simply return the item to us one received and we will refund (excluding the postage fee)
Delivery of Order
Once your order leaves our warehouse you will receive an email confirmation that your order has completed and is on route.
Timescales for delivery:
Royal Mail Non Tracked – Please allow up to 4 working days for delivery after dispatch
Royal Mail Tracked – Please allow up to 3 working days after dispatch. Your tracking number will be sent to you via email.
If you do not collect a missed delivery Royal Mail will hold your item for 18 working days before returning to the sender. Should your item be returned to us as a result of not having been collected from your local mail depot then we reserve the right to request additional payment to resend. Refund payments as a result of items not collected within the required time frame will exclude the postage cost.
We will not be able to process any refunds for items believed to be lost until the return to sender time from Royal Mail has lapsed. This doesn’t affect your statutory rights.
Orders placed before midday Monday – Saturday (exc Public Holidays) will be dispatched the same day.
Please note: A refund of the initial and return delivery charge will only be given in the instance of incorrect, damaged or faulty goods.
In the event that the items or individual packaging has been damaged such that it cannot be sold we would only be able to offer a partial refund.